Complete training
Listening, privacy, boundaries, routing, safety escalation, and quality standards.
Private, consent-based student supportSafety and emergency guidance
Serve students with care and clarity
Become an EFF National Help Desk Volunteer
Listen without judgment, help students organize a next step, use verified resources, and escalate anything outside your role.
Before you serve
Training and approval are required.
Every volunteer must complete all modules, earn 100% on the assessment, accept the boundaries, and receive EFF approval before viewing assigned cases.
Earn 100%
Review and retake the assessment until every required concept is correct.
Protect students
Access only assigned cases, keep records private, and never promise funding or outcomes.
Serve a shift
Manage availability, assigned cases, follow-ups, and supervisor support in the volunteer console.
Verify service hours
Submit service activity for supervisor verification and retain a clear service record.
Stay supported
Use playbooks, templates, resource libraries, quality coaching, and safety escalation.