I opened a Help Desk case
Get help finding a case number, resending verification, replacing an expired secure link, correcting an email, reopening a case, or accessing messages.
Access or recover my case Private, consent-based student supportSafety and emergency guidance
Product-specific account help
Help With National Help Desk Access
Choose the situation that matches your National Student Help Desk role. These instructions do not change or transfer scholarship applications.
I am a Help Desk volunteer
Get help with your volunteer account, training, 100% assessment, certification, approval status, console, shift access, suspension, or recertification.
Volunteer accessI am EFF Help Desk staff
Get help with staff authorization, multi-factor authentication, supervisor access, an administrative role, or a locked account.
Staff and supervisor accessI need to reset my password
Your secure EFF sign-in uses one password, but each EFF product keeps its own dashboard, permissions, and records.
Reset Help Desk accessI am actually looking for a scholarship application
Scholarship application access, old-application claims, status, awards, and reviewer support belong in the Scholarship Portal.
Scholarship Portal account helpStill blocked? Email nationals@estherfundsinc.org with your Help Desk case number if you have one. Do not email private records or account credentials.