Open and verify
Receive an EFF case number and verify your email before review begins.
Private, consent-based student supportSafety and emergency guidance
← National Student Help DeskOne case.
For students at every U.S. college
One case.
A clearer next step.
Find the right school office, organize the documents you already have, receive accountable follow-up, and ask EFF for help when a college process threatens your education.
14verified open cases
8essentials requests in review
Enter through your case link to see your private place in line.
National service model
Support built around the problem—not the campus label.
EFF uses official federal and institutional sources, records when a resource was checked, and routes students by issue. HBCU status is recognized, but it does not determine whether a student can receive help.
Route correctly
Identify the office that owns the decision and verify its official contact path.
Prepare documents
Build a redacted checklist; secure records are requested only when truly needed.
Contact and follow through
With your consent, EFF can send an approved request to a verified department and automate follow-ups with you copied.
College department map
Start with the office that owns the next decision.
| If the issue involves | Start here | Prepare |
|---|---|---|
| Financial aid, FAFSA, verification | Financial Aid Office | FAFSA Submission Summary, aid offer, verification notice, change-in-income evidence |
| Balance, payment, refund, hold | Bursar or Student Accounts | Itemized bill, payment receipt, scholarship notice, prior case number |
| Classes, registration, transcript | Registrar and academic adviser | Schedule, hold notice, degree audit, written deadline |
| Housing, food, emergency need | Dean of Students or Basic Needs Center | Housing notice, short budget, deadline, emergency-aid form |
| Disability accommodations | Accessibility or Disability Services | Accommodation request and the office’s secure documentation instructions |
| Discrimination, Title IX, safety | Title IX, Equal Opportunity, or Campus Safety | Factual timeline, preserved messages, witnesses, requested safety measure |
Fall/Spring Student Essentials Fund
Up to $100 for groceries or school supplies.
Open to students at U.S. colleges, including HBCUs and PWIs.
Select Fall or Spring and request no more than $100.
EFF reviews enrollment, need, available funding, and duplicate requests.
EFF chooses and confirms the payment method after approval.
Submitting a request does not guarantee approval or payment. Never place bank-account or card information in this form.
National Help Desk intake
Tell us what is blocking your education.
Your case number stays with your request. EFF will email you after verification and at meaningful follow-up points.
Service promise
A line you can see. Follow-up you can track.
Counts include verified, unresolved cases—not unverified forms or resolved students. Queue position is a transparency indicator; urgent safety and deadline-sensitive cases may be triaged ahead after review.